It’s comforting to know that they care about our concerns, such as the product getting out on time. They accommodated our needs as much as possible. They’re an excellent lab to work with.
Reduction of total test time from over one month to mere days.
Expertise and empathy created strong team atmosphere with client.
Founded in 1987, B/E Aerospace has grown exponentially, establishing itself as a leading manufacturer of aircraft interior equipment. They’ve worked with numerous compliance test labs to ensure that their products meet Airbus and general aviation compliance standards. In the past, their seat models’ testing processes have taken longer than a month to complete. During a recent project with ACS, the testing was accomplished in less than four days to meet an aggressive goal.
The seat was a layback aircraft pod, designed for executive seating. There were numerous safety requirements to meet, chiefly relating to noise and energy limits. The deeply electronic seats must not interfere with pacemakers or other electronic devices, while still maintaining the voltage to control the seat movement actuators, calculators for reclining and resistance, for example.
Frustrated with the lengthy process of their previous labs, B/E Aerospace partnered with ACS for their testing, stressing the importance of the aggressive schedule. “They were able to accommodate us immediately,” recalls Alain Ledo, a B/E Aerospace certification engineer. Before testing began, B/E staff raised concerns to ACS that their seats would be too large for the testing chambers. ACS immediately requested that they send photos and dimensions, then measured their semi-anechoic chamber and determined how to make the seats fit at a certain angle.
The team at ACS also understood B/E’s strict time requirements: only four days to complete the entire test. “There’s always a required timeline,” Alain says. “Otherwise other important deadlines can’t be met. … This timeline was aggressive. We needed to complete testing in only four days.” The ACS team had it done in three.
“The ACS staff assume a level of responsibility that… feels as if our challenges and successes are also theirs,” Alain notes. “It’s comforting to know that they care about our concerns, such as the product getting out on time. They accommodated our needs as much as possible. They’re an excellent lab to work with.”
That sense of shared responsibility is what keeps B/E coming back to ACS for more product testing. “Even after the testing, they continued to support our team by providing the testing report in a very timely fashion,” Alain says. “We requested to have it in two weeks; they got it to us in one. Their commitment to timeliness is impressive.”