“ACS has helped our relationship with Boeing tremendously. The support and execution from ACS has enabled us to exceed every Boeing deadline in the last year.”
66% reduction in weekly status meetings.
ACS secured certifications for Miltope around the world, including Israel, China and Korea.
ACS enabled Miltope to exceed Boeing’s expectations, and develop substantial relationship capital with their
Miltope Group, Inc. develops airborne data management and communication products that form the backbone of local area network functionality for aviation operations. When they developed wireless cabin access points (CAPs) for the fleet of Boeing’s aircraft, they knew they needed wireless and electromagnetic compatibility (EMC) certifications for their product from the regulatory bodies of several nations. The problem was that while their radio vendor could handle the U.S. and E.U. testing and certifications, they needed a partner with the comprehensive capability to handle certifications for the Middle East and Asia as well.
“Countries like Israel, China and Korea all have different standards,” said Mark Spain, Program Manager for Miltope. “ACS had local representatives in the unique countries where we needed certification—and when they didn’t they would develop a local presence at my request. This made getting certifications a whole bunch easier.”
But it was the dynamic flexibility of ACS in meeting Mark Spain’s needs that really made the difference. “We used to fly by the seat of our pants, with Boeing requesting teleconferences three times a week to discuss schedules,” said Spain. “To address this, I started reorganizing everything by the project. ACS was very proactive in helping me accomplish this, researching upcoming projects before a P.O. was even in hand. And I could download all necessary status and information from ACS in advance, so I could report to the client with confidence. The result is that our weekly status meetings have now dropped from 3 to 1.” ACS now joins Miltope on the Boeing calls every week.
With this new process in place, Miltope’s EMC certifications for their CAPs have dropped in duration 75%, from almost a full year for the first product to just 3 months for the second.
The result? Miltope has come in ahead of schedule on every Boeing deadline for the past year, and Mark Spain feels that ACS has made it possible stating, “One thing is for sure, ACS has really been a key player—and a partner—in supporting Boeing. Without their efforts and their help, we really would have been in a difficult situation. ACS helped us to not only meet, but exceed Boeing’s expectations, and that has substantially deepened and lengthened our relationship with this key client.”